Toku Support
Toku Support helps companies and their workers with payroll runs, contractor payments, benefits, and token grant administration. Email support@toku.com — no login or account required. We aim to reply within a few hours. With team members across time zones worldwide, someone is always available to help.
How to reach us
Contact us by email at support@toku.com, through Slack, or through in-app chat.
Your request is handled by our support team—real people you can always speak with.
If payroll is failing right now
A payroll run that is failing or a payment that is stuck is time-critical. We respond to failed payroll runs within 2 hours. Email support@toku.com, and you can always speak to a real person who can take action right away.
What to include when you contact us
To help us resolve your request on the first reply, tell us:
- Your company name.
- The affected worker or payment.
- What you expected versus what happened.
- Any error message you received.
Common questions
How do I access my health and benefits portal?
Go to BenefitResource.com and select Employee Login. Register with the company code your employer gave you, or sign in if you already have an account.
How do I request sick leave or time off?
Sign in at tga.app.toku.com and go to My Time Off, then Request Time Off. Choose Sick Leave, set your dates, and submit. Absences over 7 days need a doctor's fit note sent to customer-success@toku.com.
How do I verify or change my wallet or payment details?
Toku verifies wallet changes with a small test transaction that you approve using the eye icon on the block explorer. Anything unusual, such as a larger-than-normal test amount, is escalated to the team that handles verification.
I can't log in, or my two-factor authentication isn't working. What should I do?
Sign in with the same email and password — no password reset is needed. You will need to set up two-factor authentication again and scan a new QR code, so delete the old authenticator entry first to avoid a conflict.
Something on my onboarding form is wrong, such as nationality, the state list, or employment versus entity type. What should I do?
Don't enter substitute data to work around it. Ask your admin or Toku to confirm your profile setup before you continue, and we'll escalate to a support agent if needed.
Can I get a visa support or employment letter for my bank or embassy?
Yes. Toku provides these as part of the Employer of Record service and tailors the wording and details to your specific request.
How does my 401(k) work, and who do I contact about it?
You're automatically enrolled at 3% pre-tax, increasing each year unless you opt out. Toku provides the enrollment guide, plan disclosures, and a video tutorial, and Slavic401k support handles account questions by phone and through their FAQ.
Where does my invoice or billing question go?
Payment-related queries are routed to Accounts Payable and client invoice queries to Billing, so contact support with your question and we'll direct it to the right team.
Company details
Toku is operated by:
WorkCo Inc1209 Orange Street
Wilmington, Delaware 19801
USA